Return & Refund Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

1. Return Eligibility

Returns are accepted within 7 days of delivery for the following reasons:

• Wrong item received
• Damaged or defective product upon arrival
• Significant quantity discrepancy

Due to the nature of food service packaging products, we cannot accept returns for products that have been opened, used, or are no longer in original packaging.

2. How to Initiate a Return

Email info@pikpackpackaging.com within 7 days of receiving your order. Please include your order number, description of the issue, and photos of the item.

3. Refunds

Once your return is approved and the item is received and inspected, we will process your refund within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you received a wrong or damaged item, we will ship the correct replacement at no additional cost once the return is approved.

5. Non-Returnable Items

• Opened or used products
• Custom or special-order items
• Items returned after 7 days of delivery

6. Contact

For return requests, email info@pikpackpackaging.com.